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The Key to Performance: Understanding Value Creation

  • October 26, 2017
  • 11:00 AM - 12:00 PM (PDT)
  • Online(PT time)


Registration is closed


Richard A. “Rick” Rummler is Vice President of Process and Performance Management at Muve Health, an innovative healthcare startup focused on reinventing the delivery of healthcare.  Prior to joining Muve, Rick was an industrial process engineer and organization performance architect with 25 years of experience consulting, coaching and training with business leaders, domain experts and cross-functional process improvement teams.  He has worked with organizations in Asia, Europe and North and South America in support of a wide variety of performance improvement and management initiatives.  He is a co-author of the book White Space Revisited: Creating Value through Process.

Rick's consulting experience includes a wide range of interventions including: Process improvement and reengineering, organization redesign, and measurement and management system design. These initiatives have addressed most business sub-systems including: market development and customer acquisition; product & service development and roll-out; order processing and fulfillment including manufacturing; and customer retention and service. Organizations that have benefited from Rick's consultation and project leadership span every major industry and including organizations such as:  Bristol-Myers Squibb, NueHealth, Idaho National Lab and the United States Navy.

An experienced presenter of performance improvement and concepts and tools espoused by his father Dr. Geary A. Rummler and associated thought leaders, he has delivered training programs to manufacturing and service organizations as well as government agencies and the military.  Organizations that have benefitted from his knowledge and skills include: CIGNA, Citibank, DuPont and Hewlett Packard.  Rick was a keynote presenter at Gartner’s 2011 Business Process Management Summit in London and presenter at the 2011 Building Business Capability conference in Fort Lauderdale, Florida. 


Rummler, G.A., Ramias, A.J., & Rummler, R.A. (2009). Potential pitfalls on the road to a process-managed organization (PMO), Part 1: The organization as system lens. Performance Improvement, 48(4), 5-16, doi: 10.1002/pfi.20064

Rummler, G.A., Ramias, A.J., & Rummler, R.A. (2009). Potential pitfalls on the road to a process-managed organization (PMO), Part 2: A road too much traveled. Performance Improvement, 48(5), 5-15, doi: 10.1002/pfi.20073

Ramias, A.J., & Rummler, R.A. (2009). The evolution of the effective process framework: A model for redesigning business processes. Performance Improvement, 48(10), 25-32, doi: 10.1002/pfi.20112

Rummler, G.A., Ramias, A.J., & Rummler, R.A. (2010). White space revisited: Creating value through process. San Francisco, CA: Jossey-Bass


Whether your focus is people, processes, technology or organizations, the starting point and ultimate litmus test of our ability to improve performance lies in the understanding of value creation.  Rick Rummler will share an approach and a set of models that have proven effective in understanding and improving the value created by organizations and businesses of all types and sizes.

Regardless of the scope or constraints of a performance improvement initiative, It’s critical to make the connection to organization and business value.  Doing so allows for better prioritization of efforts and investments, fosters alignment of stakeholders, and reduces the likelihood of unintended consequences.

The approach and models are based on the teaching and work of Dr. Geary Rummler.  Rick will share his experience applying them in a wide variety of organizations and businesses including his current focus – a healthcare startup.

Note: Registered attendees will receive an email with a link to the webinar. If the link is not included in the initial registration confirmation, it will be sent a few days in advance of the event.

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