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Chatbots - Can they really support learning retention?

  • December 06, 2018
  • 11:00 AM - 12:00 PM (PST)
  • Online(PT time)
  • 101


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Organizations invest millions of dollars in learning and development, yet are often disappointed when performance doesn't improve as expected. One possible cause is the failure to follow up a formal learning event with reinforcement. This failure means wasted time and money, as well as lack of desired business outcomes from anticipated performance gains.

This session offers a fresh approach for extending the learning and providing reinforcement. It brings micro-learning to the student's mobile phone in an interactive way to reinforce knowledge and to engage the student directly in key bits of the learning again and again. Bonnie shares the pilot of a major automotive company who wanted to know: Can chatbots improve salesforce performance?  Participants in this session will interact with the bot as the presenter shares the pilot structure and results.


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Bonnie Beresford, an industry-recognized human capital strategist, performance consultant, and author, leads a learning and performance analytics practice at GP Strategies. With over 20 years of experience in human performance improvement, her hallmark is linking investments in people to measurable business outcomes. This business impact work has been recognized by ATD, CLO Magazine, Training Industry, and Brandon Hall. Bonnie holds a Ph.D. in human capital management from Bellevue University and an MBA from Wayne State University. A member of the International Society for Performance Improvement, Bonnie has served on both the Michigan and the international boards of directors. 

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