• 26 Oct 2015 9:08 AM | Deleted user

    For every person from a  member organization that signs up for the free HPT tools at , Proofpoint will donate $1.00 to to the chapter up to $1000.00.

    To count, registrations must be received by 10/31/15 and come from a verifiable corporate email address.

  • 13 Aug 2015 7:00 PM | Deleted user

    ISPI Bay Board Meeting-- All are encouraged and welcome to attend!


    You have been invited to a online meeting

    This is the montly board meeting.

    Join the meeting:

    On a computer, use any browser with Flash. Nothing to download.
    On a phone or tablet, launch the app and enter meeting code:

    Join the audio conference:
    Dial a phone number and enter access code, or connect via internet.

    By phone:
    United States - Atlanta, GA +1.404.801.3225
    United States - Camden, DE +1.302.202.5900
    United States - Detroit, MI +1.734.746.0035
    United States - Hartford, CT +1.860.970.0010
    United States - Los Angeles, CA +
    United States - New York, NY +1.646.307.1990
    United States - San Francisco, CA +1.415.655.0381
    United States - Saugus, MA +1.781.666.2350
    United States - Tampa, FL +1.813.769.0500
    United States - Washington, DC +1.202.602.1295
    Access Code 751-834-830#

    Other international numbers available

    By computer via internet:
    Join the meeting, click the phone icon and select 'Call via internet'. A small download might be required.

    Start time by time zones 

  • 09 Jul 2015 9:23 AM | Deleted user

    In 1981 I worked in the Management Development department of Crocker Bank. One afternoon I was working on an illustrated flip chart for a class, when a newly hired staff member came up to look at what I was doing. He was a tweedy, professorial looking young guy in a full beard and hairy brown wool jacket. He said, “What are you doing that for?” and proceeded to question the value of drawing cartoon-like figures for a management training class. However there was no sense of hectoring or superiority in his tone… I sensed both humor and a lively interest in a bit of intellectual sparring. I also sensed that he was curious, and would listen to a real explanation. So I took him up on it, and we parried for a while. He had a great laugh. Thus I met Walter Ratcliff, who became my closest friend and colleague in our field of performance consulting for the next thirty-five years.

    Walter usually morphed training requests into projects that dealt with deeper issues. For example, he got a request to train people who were failing to use a cumbersome and badly organized knowledge base. He re-shaped the project by getting the knowledge base restructured to make it useable, creating a map-like interface to make it navigable, and provided practice using it to perform various tasks as the “training” component. He used the metaphor of a subway map: using major processes as the rail lines, end products as the terminus for each line, and interim products as stations along the route. The finished map looked just like the London Underground...  and worked the same way. You could clearly see where you wanted to go and what to do to get there. He brought creativity and imagination to all his work.

     Walter could always see a way out of an impasse, and find a graceful means of communicating difficult news to a client. He focused first and foremost on making things easier for the job performer, while maintaining patience and compassion for clients who were often under pressure and hemmed in with constraints. He spoke his clients’ language and never used Performance Technology jargon with them. He never made someone “wrong” – he was upbeat and positive with everyone. His sense of humor and love of fun were inextinguishable. He saw and delighted in the absurdities of life and work. He readily laughed at himself, and invited others to join him. He injected fun into materials he developed, giving humorous twists to examples, exercises and cases – almost everyone who has talked about their experience of Walter has mentioned how much fun it was to work with him. He had the gift of introducing you to new theories, research, and approaches to your own work that made you feel smart instead of dumb.

    Last month, on June 21, we lost Walter to a stroke. While we’ll miss his expertise, our greatest loss is his humor, lively intelligence, kindness and wisdom… and the fun he brought to every gathering. Russ Powell and his partner Joe Halpin posted a wonderful tribute to Walter on their website at Please visit it and add your own stories and memories.

    Lynn Kearny, July 2015

  • 06 May 2015 1:30 PM | Deleted user
    Board Meeting May 21st @ 7pm-- All Members are invited!!
    Join the meeting: 

    On a computer, use any browser with Flash. Nothing to download. 
    On a phone or tablet, launch the app and enter meeting code: 

    Join the audio conference: 
    Dial a phone number and enter access code, or connect via internet. 

    By phone: 

    United States - San Francisco, CA   +1.415.655.0381 
    Access Code   751-834-830# 

  • 27 Feb 2015 2:29 PM | Deleted user
    Hi Everyone,

    If you missed last nights webinar you can now get access to the webinar and the presentation in the members area!  It was one not to miss!


  • 23 Feb 2015 7:40 PM | Deleted user

    You have been invited to a online meeting 

    Join the meeting: 

    On a computer, use any browser with Flash. Nothing to download. 
    On a phone or tablet, launch the app and enter meeting code: 353-677-258 

    Join the audio conference: 
    Dial a phone number and enter access code, or connect via internet. 

    By phone: 
    United States - Camden, DE   +1.302.202.5900 
    United States - Detroit, MI   +1.734.746.0035 
    United States - Hartford, CT   +1.860.970.0010 
    United States - Los Angeles, CA   + 
    United States - New York, NY   +1.646.307.1990 
    United States - San Francisco, CA   +1.415.655.0381 
    United States - Saugus, MA   +1.781.666.2350 
    United States - Tampa, FL   +1.813.769.0500 
    Access Code   353-677-258# 

  • 16 Feb 2015 12:13 PM | Deleted user
    The final early bird registration deadline for THE Performance Improvement Conference on April 26 through April 29 in San Antonio, Texas, is February 20. Register by the 20th and save $125!

    As always, the conference provides wonderful learning and networking opportunities ... Keynote Addresses, Roundtables, Tech Tools & Tips, PechaKuchas, and some great educational sessions.  

    For more information on fees and to register, go to:

    See you in San Antonio!
  • 23 Jan 2015 11:12 AM | Deleted user

    If you missed Kevin Slaughter present:

    “Learn how Kaiser used innovative approaches to enterprise learning to orient employees on well over 1000 pages of the Health Care Reform Act all while provisions of the law became effective little-by-little over time, and the guidance and interpretations of the legislation constantly shifted and evolved.”

    It has now been posted in the member area on the "Webinar Recordings" page.

  • 16 Jan 2015 9:44 AM | Deleted user

    Hi Everyone!

    If you want to see/hear what you missed, go to the "Members" page, click on the "webinar recordings & documents list", and find the meeting url on the table!

    If anyone has questions or comments, please forward them to and we will get back to you.  It is our hope that we can encourage you to come to our meetings and take a more active role in the team!

    Best regards,

    Sue Czeropski, PhD, CPT                                                          2014-15 President ISPIBay Chapter 

  • 09 Dec 2014 4:24 PM | Deleted user

    • Chapter members do receive a $100 discount--Use code 1962 when you register!

    Register Early & Save! 
    THE Performance Improvement Conference 2015 -- Early Registration Deadline: 
    Friday, December 19
    Pre-Conference programs April 24-26: Principles & Practices Institute, Certification Workshop, & Half/One/Two-Day Workshops; Hyatt Regency San Antonio Riverwalk, San Antonio, Texas  USA 

    Learn more...  |  Register Online

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